Who is Bike Logistics?
Our head office is based in Melbourne but we transport across Australia!
We offer local transport across Melbourne and service many motorcycle shops in Melbourne including Peter Stevens Motorcycles, Team Moto, Harley Heaven Motorcycles, Urban Moto Imports, Triumph Motorcycles, South East Motorcycles, Ghost Riders, Yamaha City, Brad The Bike Boy, Dynobike, BMW Brighton, BRAAP motorcycles, Relocation Companies ...and this is just to name a few! Tony and Brett transport motorcycles throughout Melbourne every day and are well known for their professionalism and excellent customer service.
While the head office is in Melbourne, we also have a depot in Sydney (Arndell Park) and our local driver John, runs around Sydney shipping motorcycles within metro Sydney and NSW each and every day. And he is the bees knees - such an incredible asset to our family!
We have our own vehicles that are specialised for motorbike shipping and are fully equipped to handle motorcycles. We run between Brisbane - Sydney - Melbourne and back each and every week and our legendary Interstate driver, Jared, has worked in the motorbike transport industry for many years and he's the nicest bloke too!
We also travel from Brisbane - Gladstone - Rockhampton - Mackay - Townsville - Cairns (and all areas in between) each week with one of the nicest blokes you will meet...Jamie.
If you have any questions, or would like to speak to our Director, Tony please call us in the office and we can arrange for him to speak with you to answer any of your questions!
How will Bike Logistics move my motorbike?
Our trucks and vehicles have been specially fitted out to transport motorcycles. Each vehicle is fitted out with specialised channeling on the base/floor of the vehicle that allows us to strap down the motorcycle which is tied does to this channeling.
Motorcycles are strapped only from axle points and we do not tie down from the handlebars which ensures no pressure is ever placed on the forks of the bike. We use 4-6 soft webbing ratchet straps on every motorcycle and tie down from the axle points or swing arm. Where we strap is entirely dependant on the make and model of the motorcycle but never from the handlebars. All our drivers are extensively trained on how to strap down motorcycles and what to look for on every motorcycle and what to avoid.
How is my motorbike collected and delivered to a door address?
Motorbikes are transported in fully enclosed vehicles that have been specifically fitted out for motorcycle only transport. Our interstate transport is generally in large motorbike carriers however access to residential suburbs, primarily in capital cities, is done in smaller vehicles such as specialised vans or 4.5t trucks. In some instances smaller open vehicles may be used but this is dependent on the circumstances of the motorcycle pickup (namely transport required for motorcycles with access restrictions).
Can other items travel with the bike?
In most instances, the answer is yes! We understand that a motorbike goes hand in hand with a helmet, jacket, gloves and in many instances parts and accessories. We are more than happy to take items, however they must be boxed. Helmets, jackets and gloves strapped to the bike travel free of charge as is a small shoebox size strapped to the seat.
However for parts and accessories we do apply a small charge depending on how large the box is. Generally for a 50x50x40cm box we charge around $60. And the price increases the larger/number of boxes. Your best bet is to box the items and call or email us with the dimensions and we can give you the price. Please note in an out of WA we can only take 1 box up to 50x50x50cm marked riding gear.
In some rare instances boxed items may not be able to travel with bikes (primarily when there are significant amounts of parts) but we have a freight division that can move general boxed freight. This will travel separately to your bike and is a door to door transaction. Should you require a quotation please email your request to bookings@bikelogistics.com.au noting each box weight, length, width and height. Please let us know your needs and we can work out a solution for you!
What is your warranty cover or insurance to transport my motorbike?
We have full insurance for all motorcycles we transport. This insurance cover is based on the market value of the motorcycle as determined by our insurer. Your motorcycle is insured from pickup to delivery and while loading and unloading. Our insurance does not cover items, parts or accessories that are transported with the motorcycle however we must note that the utmost care is taken by all our staff for boxed items and helmets. Our insurance does not cover any mechanical issues or flat batteries. We do not start motorcycles and cannot do a full mechanical assessment of every motorcycle at the time of collection. Insurance cover is for visual damage only or accidental damage sustain during transit. In some instances, Bike Logistics does utilise contract carriers. These contract carrier cover your motorbike with a transit warranty from pick up to delivery. Should you have any questions or concerns regarding the warranty cover or insurance please contact our office for more information.
How long will it take to deliver my motorbike?
Transit times depend on the locations for pickup and delivery and other factors including weather, roadworks, road closures and high versus low frequency routes. We have set weekly runs between Melbourne - Albury - Canberra - Sydney - Newcastle - Port Macquarie - Coffs Harbour - Gold Coast - Brisbane and return. We also transport fortnightly to and from Adelaide and weekly to and from Tasmania, Perth, Darwin and FNQ (Cairns, Rockhampton, Gladstone, Mackay etc).
On most routes we can provide estimated collection and delivery dates. If you have date restrictions for your motorbike transport, please call us for next available dates and schedules prior to booking. Please note that Bike Logistics does not guarantee delivery times. While we meet our dates/scheduled on 98% of transport transit times may vary due to peak periods, acts of nature and backlogs etc. Please do not plan holidays, trips and meetings using estimated transit times.
Depot locations
We have several depots across Australia and in various locations. For security reasons, we don't give out addresses until bookings are made (we have people's very valuable bikes in these depots so for us this is a non-negotiable, we are sure you understand!).
Depending on where the bike is going from/to we may have multiple depots in the same city/town but as a guide this is where we are generally based:
Melbourne - Campbellfield (Head office and main depot) & Truganina
Sydney - Arndell Park
Brisbane - Clontarf
Townsville - Yabulu
Cairns - Manunda
Adelaide - Blair Attol
Perth - High Wycombe
Darwin - Winnellie or Berrimah
Launceston - Invermay
Does my motorbike require fuel?
No, not really. All we require is that the motorcycle rolls and can be pushed. This means that the tyres are inflated and we have the keys or the steering is unlocked. We may start motorcycles to help us push them but if there's no fuel or your motorbike doesn't start, our drivers are more than experiences enough to push the motorcycle. If you have a larger cruiser or heavy motorcycle, that doesn't start we'd appreciate you letting us know and we'd appreciate a helping hand to give them a push!
Do you transport non running motorbikes?
Yes we can transport non running motorcycles, however we need to know exactly what is wrong with the motorcycles so that we can quote you accurately and ensure the right equipment is supplied at collection. So please explain why the motorbike does not run on the Quote Request form or call our office or email us at bookings@bikelogistics.com.au with your requirements.
Do you transport damaged motorbikes?
Yes we can transport damaged motorikes but require information about what exactly is wrong with the motorcycle to be able to accurately quote you. Please explain the motorbike damage on the Quote Request form or call or email our office with the information. We can also transport rolling chassis and motorcycle frames.
Do you provide flexible scheduling?
We have flexible scheduling to suit the requirements of our customers, however we have not always got vehicles available everyday in some areas e.g. regional.
Does the motorbike need to be registered?
No, we frequently transport non registered motorcycles. We offer a full door to door service for all unregistered motorbikes which means we pickup the motorbike from an address and deliver it to an address. For those that have a motorbike trailer, you can also drop off or deliver from our various depots where applicable. Please ask us for all options and we'd be more than happy to help.
Can my motorbike stay at the depot a few days if I am not available to collect it?
Yes, motorbikes are held for a maximum of 4 days in depots unless you have made other arrangements with us. We try and offer a level of flexibility for our customers so please communicate your needs with us prior to booking and we can work out options for you. Storage fees may apply unless prior arrangement has been made with us so please call us on 1300 45 54 64 to arrange your storage requirements.
What payment methods do you accept?
Our preferred method of payment is Mastercard or VISA (fee free!) or AMEX (additional 2% surcharge). We generally require payment at the time of booking but for trade customers, motorcycle shops and dealerships we are able to arrange accounts.
We do also accept EFT and Direct Deposit payments and can invoice for transport. Please get in touch with our team on 1300 45 54 64 or bookings@bikelogistics.com.au for more information!
Can I pay COD?
In some instances we may accept cash on delivery for payment. This is dependant on the location of the transport and is at the discretion of Bike Logistics. Please call us with your transport needs and we will happily advise if COD is available for that service.
How do you secure my online payment details?
We have taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. We use a NAB secure payment gateway is used to process all transactions and credit card details. However, Kane Moto Group Pty Ltd does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information.
What is your Refunds Policy?
Should a refund be issued, BIKE Logistics will refund the money (less a cancellation fee of up to $150 if applicable) to the credit card that was used to make the booking. Upon BIKE Logistics' agreement to a refund, it will be processed within 24 hours. Due to various financial institution regulations the funds may not appear in your credit card statement for up to 5 business days. Please check with your financial institution for more information.
Please refer to the terms and conditions for cancellation and additional information.