Q: Can other items travel with the bike

A: All motorbikes must travel empty of all personal possessions otherwise motorbikes will not be transported.  This includes bike helmets, jackets and sunglasses etc. Please advise BIKE Logistics immediately should you require assistance with transporting of personal possessions.  Alternatively, please box and provide dimensions and weight to www.transurf.com.au or call 03 8339 0333 for a quote.

Q: Does my motorbike require fuel?

A: Yes, a quarter of a tank will be sufficient for driving your motorbike on and off the motorbike carrier.

Q: Do you transport non running motorbikes?

A: Yes we can so please explain why the motorbike does not run on the Quote Request form.

Q: Do you transport damaged motorbikes?

A: Yes we can so please explain the motorbike damage on the Quote Request form.

Q: Do you transport Caravans, Boats, Trailers, Motorbikes or Trucks?
A: Yes we can so please visit www.auto-logistics.com.au for further information.

Q: Does the motorbike need to be registered?
A: No, as long as the motorbike is never ridden on an open road.  We offer a full door to door service for all unregistered motorbikes.

Q: What payment methods do you except?
A: Our preferred method of payment is Mastercard, Visa or AMEX at time of booking. We do however accept direct deposits and company cheques for commercial accounts only.  Please note that Amex payments will incur an additional 2% surcharge.

For EFT or Direct deposit payments, our account details are listed below.  We request that you send a copy of the remittance to Tricia Fedele tricia@auto-logistics.com.au.

Transurf Consultants

National Australia Bank

BSB 083 449

Account 582671225

Q: Can I pay COD?
A: No, payment must be made in full at time of booking.

Q: How is my motorbike collected and delivered to a door address?

A: Motorbikes are picked up or delivered on a smaller single/dual tilt tray from/to residential or business addresses which enables better access on suburban roads.  Large motorbike carriers and rail are used between the depots.

Q: How will BIKE Logistics move my motorbike?
A: Our contract carriers use modern and uniquely designed cradles that securely hug the front tyre which locks it into place without damaging struts or forks.  Another strap then secures the rear wheel for safe transit.

Q: Who provides the insurance coverage to transport my motorbike?
A: Most of our contract carriers cover your motorbike with full marine transit insurance from pick up to delivery. BIKE Logistics is not liable for any loss or damage to your motorbike while in transit as insurance is provided by the contracted carriers.

Q: How long will it take to deliver my vehicle?
A: To obtain an estimate from one of our operators, please call our operations centre on 03 8339 0572.  BIKE Logistics does not guarantee delivery times or promises made by their contracted carrier companies. Motorbike transit times are provided by the individual contracted carrier and are estimates only.  Transit times may vary due to peak periods, acts of nature and backlogs etc.   Please do not plan holidays, trips and meetings using estimated transit times.

Q: Do you provide flexible scheduling?
A: We have flexible scheduling to suit the requirements of our customers, however carriers are not always available everyday in some areas e.g. regional.

Q: Can my motorbike stay at the depot a few days if I am not available to collect it?

A: Yes, motorbikes are held for a maximum of 3 days.  Storage fees will apply unless prior arrangement has been made with us.

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